1) World Handicap System Updates (60 minutes) – John Warren & Rob Jansen, WSGA January 17, 2024 @ 10:00am - CLOSED - watch recording Topics to include: Review the changes to the World Handicap System that went into effect on January 1, 2024

2) Customer Experience, Improving through Data and Feedback, Training Staff (60 minutes) – Jeff Munneke, VP of Fan Experience, Minnesota Timberwolves and Lynx January 31, 2024 @ 1:00pm Topics to include: “Driveway to Driveway Experience” ; Making first impressions, lasting impressions ; Using data and feedback to improve; Training staff

3) PGA of America’s North Stars (60 minutes) – Craig Kessler, Chief Operating Officer, PGA of America February 1, 2024 @ 10:00am Topics to include: Introduction to the PGA’s North Stars ; Other updates from the PGA of America

4) PGA HOPE (60 minutes) – Erika Pirkl, Rob Elliott and PGA HOPE Ambassador, Tom Fischer February 13, 2024 @ 1:00pm Topics to include: 6 Ways to get involved with PGA HOPE, program curriculum and Veteran testimonials

5) Hole Location Technology / AGM Merchandising (60 minutes) - Ian Crick - Strackaline & Justine Gray, Jennifer Morton with AGM Merchandising February 15, 2024 @10:00am Topics to include: Hole location setting & introduction to Association of Golf Merchandisers

6) Employment (60 minutes) – Ryan Holland, Eric Keeler February 21, 2024 @ 10:00am Topics to include: Predictive Index for facilities and teams, Creating a Job Posting, Real-Time Resume Review, Networking

7) PGA Deferred Compensation Program (60 minutes) – Paul Fredericks, PGA Member Benefits Lead February 27, 2024 @ 10:00am Topics to include: What kinds of activities can I earn points for; How does the point system work and how much can I expect to earn in deferred comp each year; What is the process for reporting/verifying […]