2) Customer Experience, Improving through Data and Feedback, Training Staff (60 minutes) – Jeff Munneke, VP of Fan Experience, Minnesota Timberwolves and Lynx January 31, 2024 @ 1:00pm Topics to include: “Driveway to Driveway Experience” ; Making first impressions, lasting impressions ; Using data and feedback to improve; Training staff

3) PGA of America’s North Stars (60 minutes) – Craig Kessler, Chief Operating Officer, PGA of America February 1, 2024 @ 10:00am Topics to include: Introduction to the PGA’s North Stars ; Other updates from the PGA of America

4) PGA HOPE (60 minutes) – Erika Pirkl, Rob Elliott and PGA HOPE Ambassador, Tom Fischer February 13, 2024 @ 1:00pm Topics to include: 6 Ways to get involved with PGA HOPE, program curriculum and Veteran testimonials

5) Hole Location Technology / AGM Merchandising (60 minutes) - Ian Crick - Strackaline & Justine Gray, Jennifer Morton with AGM Merchandising February 15, 2024 @10:00am Topics to include: Hole location setting & introduction to Association of Golf Merchandisers

6) Employment (60 minutes) – Ryan Holland, Eric Keeler February 21, 2024 @ 10:00am Topics to include: Predictive Index for facilities and teams, Creating a Job Posting, Real-Time Resume Review, Networking

7) PGA Deferred Compensation Program (60 minutes) – Paul Fredericks, PGA Member Benefits Lead February 27, 2024 @ 10:00am Topics to include: What kinds of activities can I earn points for; How does the point system work and how much can I expect to earn in deferred comp each year; What is the process for reporting/verifying […]

PGA HOPE is the military pillar of our PGA REACH Middle Atlantic Foundation, and is a wonderful opportunity to give back to the Veterans who have served our Country.  ...a way to give back to those who have given so much to us... ...a way to connect to your community... ...the ability to shape lives, change […]